Quick Guide

Whitsunday Islands & Reef Scenic Flight requirements

We provide courtesy pickup service for our Whitsunday Islands & Reef Scenic Flight at two locations: Airlie Beach Lagoon in front of the Wisdom Café and at Port of Airlie bus stop. Pickup time is 40 minutes before the departure time at Airlie Beach Lagoon in front of the Wisdom Café, and 30 minutes before the departure time at Port of Airlie bus stop. If you are late for the courtesy pickup service, we will not wait for you.

If you did not select the pickup service at the time of booking but would like to use our courtesy pickup service you must let us know by emailing us at whitsundays@flyaus.com.au or call us on +61 02 8106 0079 at least 24 hours before the flight departure time. If you did not let us know you would like to use our courtesy pickup service, we will assume you are driving to the scenic flight departure location at Fly Australia Charters’ Office at 12 Air Whitsunday Road, Flametree QLD 4802.

Passengers that are driving to Fly Australia Charters’ office for the Whitsunday Islands & Reef Scenic Flight must arrive at the departure point at least 30 minutes before the scheduled scenic flight departure time.

Cancelation Request

Cancellations requested by email (whitsundays@flyaus.com.au) 24 hours before the time of departure will be issued a 100% refund.

You acknowledge that cancelling your travel on the Fly Australia Charters Whitsundays Scenic Flight less than 24 hours before the departure date will result in the forfeiture of the entire ticket price.

Cancellation request 24 hours before travel 100% refund

Cancellation request under 24 hours before travel 0% Refund

Change Date Of Travel

If you request a transfer of a trip departure date up to at least 24 hours before the day of the scheduled departure, this will incur no transfer fee.

No Transfers of the travel date will be accepted under this 24-hour period.

All cancellations and date transfer requests must be made at least 24 hours before scheduled flight departure by emailing whitsundays@flyaus.com.au and quoting your reference number.

Cancelations due to weather

If unfortunately cancelled your flight on the day due to weather or any other operational reasons, we try our best efforts to get in contact with you 1 hour before the flight and we can rebook your flight into another available times.

If no other time you will be able to do the scenic flight, we will issue you a full refund.

If Fly Australia Charter cancels the Scenic Flight before or on the scheduled departure date due to weather or things outside our control, you will be refunded within 7 days.

Refunds

Refund usually takes 3-5 business days to process.

If you haven’t received the funds after 5 business days, please get in contact with us.

If you booked the flight through an agent, please get in contact with them first as refunds will be coming from the booking agent.

Terms and Conditions of Travel

“Company” refers to Fly Australia Charters, the provider of scenic flight services.

“Passenger” refers to any person who has booked and/or intends to undertake a scenic flight provided by the Company.

“Flight” refers to any scenic flight service provided by the Company.

“Booking” refers to the reservation of a seat on a flight by a passenger.

Fly Australia is approved to operate Australia wide by the Civil Aviation Safety Authority, Air Operator Certificate #TAAOC.0891

Fly Australia is also approved to operate within the Great Barrier Reef Marine Park by the Great Barrier Reef Marine Park Authority – Licence Certificate #G19/42574.1

Insurance covering the carrier’s liability act is held for each passenger seat. In addition, Fly Australia also holds insurance policies covering the aircraft fleet, the refuelling operation and third-party liability issues.

Booking and Payment

All bookings are subject to availability and are confirmed only upon receipt of full payment.
Payment must be made through online payment, direct transfer or cash.

A booking confirmation will be sent to the passenger via email upon receipt of payment.

A booking confirmation is a confirmation that we have received your booking, but is not a guaranteed departure time

The Company reserves the right to refuse any booking at its discretion.
Due to recent increase of credit card fraud All passengers must present the credit card paid for the booking during the check-in process. Applicable to all bookings made directly on Fly Australia Charter’s website.

Pricing

Prices are quoted in Australian Dollars (AUD), fees might incur: Ex booking fees, agent fees, credit card payment fees.

Prices are subject to change without notice. However, the price quoted at the time of booking will be honoured.

Cancellations and Refunds

Cancellations made by the passenger more than 24 hours prior to the time of departure will receive a full refund.

No refunds will be given for cancellations made within 24 hours of the flight or for no-shows.

In the event of cancellation by the Company due to weather conditions, mechanical issues, or other unforeseen circumstances, passengers will receive a full refund or be offered an alternative flight date.

Refunds will be processed within 5 days of the cancellation.

Bookings made through a third-party agent or travel agent please contact them directly for the refunds.

Changes and Rescheduling

Any changes to a booking must be requested at least 24 hours before the scheduled flight.

Rescheduling is subject to availability and may incur additional fees.

The Company reserves the right to reschedule flights due to operational requirements, including but not limited to weather conditions, maintenance, and pilot availability.

Flight Conditions

Flight routes and durations are subject to change based on weather conditions and air traffic control requirements.

The pilot has the final authority over the flight and may alter or cancel flights if deemed necessary for safety.

The Company is not responsible for any disruptions, delays, or cancellations caused by factors beyond its control, including but not limited to weather conditions, air traffic control restrictions, and technical issues.

Passenger Requirements

All passengers must present a valid government-issued photo ID at check-in.

Due to recent increase of credit card fraud All passengers must present the credit card paid for the booking during the check-in process.

Applicable to all bookings made directly on Fly Australia Charter’s website.

You will receive a confirmation email after your booking. Please note a confirmation email is a notification that we have received your booking but it can be subject to change due to weather, weight and balance of our aircraft, minimum passenger requirements and operational requirements.

We operate fixed wing aircraft for the scenic flight and everyone is guaranteed with a window seat.

Please note that we do not operate rotary wing/helicopter flights.

If you did not select the pickup service at the time of booking but would like to use our courtesy pickup service you must let us know by emailing us at whitsundays@flyaus.com.au or call us on +61 02 8106 0079 at least 24 hours before the flight departure time. If you did not let us know you would like to use our courtesy pickup service, we will assume you are driving to the scenic flight departure location at Fly Australia Charters’ Office at 12 Air Whitsunday Road, Flametree QLD 4802.

If you are late for the Whitsunday Islands & Reef Scenic Flight you will forfeit the whole price for the scenic flight and no refunds will be provided.

Our aircraft seats have a weight limit of 130KG and we will need to weight every passenger during the check-in process, if you are overweight at the time we are unable to take you on as a passenger on the scenic flight, and no refunds will be provided. If you are close to our aircraft seat limit of 130KG please weight yourself a few days before the flight. If you determine that you are unfit to go on the scenic flight and notify us before 24 hours of the scenic flight departure time we will be able to provide a change a date or refund.

We will try our best at accommodating passengers seating requests, however, passengers within the same booking group may not be seated together due to weight and balances of the aircraft to ensure the safety of flight operation.
Passengers must comply with all safety instructions provided by the crew.

Passengers with medical conditions that may be affected by flight should consult a doctor before booking and inform the Company.

The Company reserves the right to refuse boarding to any passenger deemed unfit to fly for any reason, including but not limited to health, safety, or behaviour concerns.

Liability

The Company is not liable for any personal injury, loss, or damage sustained during the flight, except where such injury, loss, or damage is caused by the negligence of the Company.

Passengers are responsible for their personal belongings. The Company is not liable for any loss or damage to personal belongings during the flight.

In the event of an emergency, passengers must follow all instructions provided by the crew.

Privacy and Data Protection

Any personal information provided by passengers will be used in accordance with our Privacy Policy.

The Company will not share personal information with third parties without the passenger’s consent, except as required by law.

Passengers have the right to access and correct their personal information held by the Company.

Photography and Media

Passengers may take photographs and videos during the flight for personal use, provided it does not interfere with the safety and comfort of other passengers.

The Company reserves the right to use any photographs or videos taken during the flight for promotional purposes, with the consent of the passengers.

Passengers may be asked to refrain from using certain electronic devices during critical phases of the flight.

Complaints and Dispute

Resolution

Any complaints should be directed to info@flyaus.com.au within 7 days of the flight.

The Company will investigate and respond to complaints within 5 days.
Any disputes arising from these terms and conditions will be resolved in accordance with the laws of The Australian Government.

Governing Law

These terms and conditions are governed by the laws of The Australian Government.

Contact Us

If you have any questions about this Privacy Statement or our privacy practices, please contact us at:

Sydney Office | 1300 320 330 | info@flyaus.com.au
Level 1, Hanger 109, Drover Road, Bankstown Airport NSW 2200

Whitsundays Office | +61 02 8106 0079 | whitsundays@flyaus.com.au
Fly Australia Charter, Whitsunday Airport, 12 Air Whitsunday Road, Flametree QLD 4802